Albert Smith

Client Onboarding Assistant

Albert Smith is a Client Onboarding Assistant at Thomas Mansfield Solicitors, supporting the family law team. He is committed to creating a welcoming and reassuring first impression for every client who contacts the firm.

Albert plays an important role in introducing clients to the firm’s processes, explaining next steps and helping them feel confident about how their matter will proceed. He works collaboratively with fee earners to ensure that new instructions are handled smoothly and that clients remain informed throughout the early stages of their case.

He brings a strong understanding of process efficiency and client communication to his role, ensuring that each client’s introduction to the firm is both professional and well-managed.

Approachable and attentive, Albert takes particular care to ensure clients feel heard and supported. He recognises that legal issues, particularly family matters or workplace concerns, can feel overwhelming, and he prioritises clear, empathetic communication at every stage. From preparing client care documentation to providing timely updates, Albert focuses on delivering a positive and client-centred onboarding experience that reflects the firm’s professional standards.

What clients say
about us

From the very beginning I felt as if Connor McKee knew his job back to front, had my best interests at heart (even when he occasionally had to tell me that such and such was unrealistic, unreasonable or unwise) and was a thoroughly reassuring ally throughout. Connor helped me to reach a fair result in the fastest time possible. I never felt as if I was just another client. I felt, instead, as if I were a priority. My divorce was in extremely good hands and has ended as well as it could.

Mr H

I had an excellent experience working with Connor during my divorce proceedings. He was extremely professional, knowledgeable, and supportive throughout the entire process. Connor explained everything clearly, kept me informed at every stage, and handled all matters efficiently and with great attention to detail.

J.T.

I would like to take this opportunity to thank you for your diligence and invaluable assistance throughout this process. Your support has been greatly appreciated.

Ms R

I have been comforted by excellent insight and a calm and effective service. The team provides succinct communication which is action-orientated and targeted towards the objective.

Mr T, London

Fantastic service, fast response. Would recommend TM to anybody looking for legal assistance.

Ms B, London

Everything was done virtually and my solicitor kept me fully informed throughout. I would definitely recommend Thomas Mansfield for anyone needing a family lawyer.

Ms K, Sussex

Clear communications, and an honest and authentic response to challenging questions. They also listen, and properly listen to concerns. I would highly recommend Thomas Mansfield.

Ms M, London

Hollie has the perfect balance of professionalism and genuine care for her clients.

Ms H, London

Simplicity, listening and professionalism! At a very stressful time (involving French and UK laws) the whole process was made clear, helpful and concise.

Mr M, France

My experience of dealing with individuals at the firm is that they demonstrate a great amount of empathy, care and tact at dealing with tricky family law issues.

Ms G, Surrey

The team have been amazing, explained everything along the way and gave me great advice with my international divorce.

Mr Y, France

My situation wasn't an easy one being that it was an international case as well, but Thomas Mansfield Solicitors was brilliant and kept me informed along the way and made it a painless resolution and I can't thank you enough.

Mr C, Kent

Thomas Mansfield have been amazing and truly supportive company when dealing with my situation. I would definitely recommend them to anyone who has any family issues.

Mr P, Kent

Their advice is always excellent, behaviour is always professional, and you genuinely feel they want they best for the client as opposed to making money from them.

Ms D, London

Martina clearly and in detail understood my situation and explained the possible options available to me. This was very reassuring and gave me confidence that every aspect had been considered and that all possible options were available.

Mr A, London

Fantastic experience in dealing with a matter, I absolutely recommend Thomas Mansfield should you need some legal advice.

Ms T, Surrey

From a client's perspective a perfect blend of empathy, professionalism, pragmatism and commitment to giving her all to achieving the best results.

Mr O

Kate and her team are no nonsense and understanding. They smoothly navigated me through the turmoil. Kate is empathetic, to the point and efficient, at the same time as being on your side.

Mr T, Sussex

Excellent matrimonial and family law advisers and advocates.

Mr A, Greater London

Professional, discreet and knowledgeable. I couldn’t have asked for a better service.

Mr S, Kent

The service I have received from Kate Rayner at Thomas Mansfield has been second to none!

Mr M, Greater London

The process of a getting divorced is unpleasant and unfamiliar, and so it is important to have quality, compassionate and clear advice. Thomas Mansfield offered this in abundance and together we were able to navigate the unsavoury business as efficiently and as effectively possible.

Mr R, Sussex

All the staff I had dealings were very professional and approachable. I would highly recommend Thomas Mansfield Family Law.

Mrs F, Surrey

My divorce was very difficult and I was supported brilliantly throughout from both a legal and empathetic perspective by Kate and the team at Thomas Mansfield Solicitors.

Mr I, London

Kate was friendly and approachable and always able to provide sound advice that helped to move things forward. I highly recommend the services provided.

Mr J, Kent

Service and efficiency. Compassion and transparency

Mr P, London

I had put off seeing a solicitor about my unhappy marriage for years but Kate put me at ease and inspired confidence to move forward.

Mrs D, Surrey

Expertise and great strength in all areas of family law with solicitors of outstanding ability at a range of fee levels to meet the client’s circumstances.

Legal 500

From the start everyone at Thomas Mansfield was very professional and approachable, as well as be willing to answer any questions that I had.

Ms E, Sussex

I’ve been extremely impressed with the service from Kate and the speed with which she acted on my case.

Mrs L, Greater London

My initial consultation was very informative. Communication was always excellent and the time zone difference was always considered.

Mrs W, Australia

I would definitely recommend Thomas Mansfield to anyone going through divorce.

Mrs K, Surrey

It’s amazing that you have given us the opportunity to have the children back in our lives. We sat and talked for days about giving up, moving away but we have finally got there. It wouldn’t have been achievable without your help.

Mr W, Greater London

Thomas Mansfield has an exceptional and highly collaborative team. Whenever my key point of contact has been away, issues are quickly picked up and dealt with by other members of the team, all of whom appear to have a great, collective and collaborative understanding of their clients’ issues.

Mr W, Surrey

Thomas Mansfield has an established reputation for providing excellent representation and client care, while keeping fee levels transparent and reasonable.

Legal 500

Kate's advice was excellent and nothing was too much trouble - she worked outside office hours to assist me urgently.

Ms V, Kent

Utterly committed, down to earth, approachable and supportive set of exceptional family lawyers.

Legal 500

Kate handled my divorce, and did so with amazing professionalism and understanding.

Ms P, Kent

Great service and advice received throughout the entire divorce process.

Ms F, London

My divorce was dealt with in a very professional manner. I felt very looked after and cared for, during what was a difficult time.

Ms L, Kent

Great advice and prompt communication by Kate really helped alleviate a stressful process.

Ms H, Surrey

Excellent lawyers who provide the best possible mix of knowledge, invaluable experience, sound and reliable advice, efficiency, commitment and support.

Legal 500

Hollie is efficient with her time and has a common sense approach to charging. She is empathetic whilst being completely professional at all times.

Mr K, London

Hollie has been fabulous helping me through a difficult time. Always there when I needed advice and so helpful, sensitive and understanding.

Mr D, Kent

Thank you for all of your support provided to this stage of my case, your experience and knowledge has been extremely helpful.

Ms L, Greater London

These past few months have been extremely stressful, but knowing Hollie is there to help me navigate these difficult divorce waters has helped me immensely.

Mrs F, London

Thomas Mansfield Solicitors has given great advice, clear explanations and been very thorough and professional in their work.

Ms O, London

Efficient team, easy to work with – they have gone above and beyond to help in my case.

Mrs I, Surrey

I really cannot thank Kate enough. There is no way I would be in the position I am now without her help and expertise.

Mr A, Surrey

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