Role overview
We are looking for a full-time Client Onboarding Administrator to join our family law team. This role is crucial in ensuring a smooth and professional experience for new clients. You will be the first point of contact for many, handling enquiries with empathy and efficiency while supporting our solicitors with administrative tasks.
Key responsibilities
- Answering incoming calls and following up on new client enquiries
- Arranging call-backs with our solicitors
- Opening new client matters on our case management system
- Conducting compliance and identity verification checks
- Managing solicitors’ diaries and scheduling appointments
- Closing completed matters and ensuring accurate record-keeping
- Processing payments from clients
- Providing general administrative support to the team
Key skills and experience
We are seeking a highly organised and proactive individual who takes pride in delivering excellent client service. Experience in a law firm would be beneficial but is not essential. The most important qualities are:
- Strong communication skills and a professional, friendly telephone manner
- Exceptional organisation and attention to detail
- Confidence using IT systems and document management software
- Fast and accurate typing skills
- Ability to prioritise and manage multiple tasks efficiently
- A positive attitude and a willingness to be flexible
Working arrangements
This role is based in our Tunbridge Wells office, where training will be provided. After completing probation, there will be an opportunity for hybrid working, subject to having a suitable home workspace and in line with our working from home policy. The family team currently work in the office on Tuesdays and Fridays.
Why join us?
You will be part of a busy, friendly and supportive team, working in a dynamic environment where your contribution makes a real difference. If you thrive on organisation, enjoy working with people, and want to be part of a well-respected family law firm, we’d love to hear from you.
What we offer
We offer a competitive salary depending on experience, the opportunity to progress in accordance with our career development plan and benefits package:
- Salary £24,000 - £29,000
- 24 days annual leave plus public holidays
- Pension scheme
- Private healthcare
- Death in service benefit
- Discretionary bonus scheme
Apply for this role
Excited to become part of our team? Apply by sending your CV and cover letter to [email protected]
If you’d prefer to chat with us first, please call Sarah Wood on 01892 354721.
We are an equal opportunities employer.
Short-listed candidates will be contacted for interview.
No agencies please.
About Thomas Mansfield
Thomas Mansfield Solicitors is a rapidly growing law firm specialising in employment, family, private client law and dispute resolution. Located throughout the South East and with offices in London and Kent, we have built an enviable reputation for delivering high-quality legal services to businesses and individuals alike. Our commitment to excellence is reflected in our Lexcel accreditation and recognition in prestigious rankings such as The Legal 500 and Chambers & Partners.
Our success is driven by our team of experienced professionals who are dedicated to providing exceptional client care. As we continue to expand, we are focused on attracting top legal talent to join our team. Our ambitious growth plans are matched by our commitment to maintaining the highest standards in the legal industry.
Meet the team
