Anastasiya graduated from the Open University with a 2:1 in Science and joined Thomas Mansfield as a legal secretary. Her responsibilities included assisting solicitors mainly by liaising with clients, preparing court documents and correspondence and amending documentation. She was then trained as a Compliance Officer to ensure the firm’s Lexcel (the Law Society’s legal practice quality mark for practice management and client care) standards are maintained and exceeded wherever possible. Anastasiya co-ordinates Lexcel compliance inspections and liaises with the Law Society’s inspectors. Her focus is on delivering the best possible client service.
In addition to being responsible for managing client care, compliance and legal office management, Anastasiya works alongside solicitors and lawyers in London, Tunbridge Wells and Guildford to keep all policies and procedures up to date within the firm. She works closely with the firm’s Quality Standards Manager, the Risk and Compliance Manager and Money Laundering Reporting Officer.